Terms and conditions
The company
The company Briteshopper limited, with tax identification number IE 3744989NH, headquartered at 6 Melita, Ashgrove Kill avenue, Dun Laoghaire, is the legal owner of the registered trademark GoldNutrition Ireland.
Registration
Registering with GoldNutrition, in addition to being essential for us to process the orders we receive, allows us to provide you with a high quality service. It's the best way to publicize our promotions, news, discounts, special offers, initiatives, etc. After registering, you always have access to your personal data, and you can change and/or delete them whenever you wish, simply go to the “My Account” area.
Favorites
The Favorites List , represented by a heart icon, is used to save the products you want to consult or buy later. If one of your favorite products is out of stock, you will receive an email as soon as it is back in stock.
To create a list you must log into your personal account.
When you want to save a product in a list, just click on the heart icon on each product's file. At any time you can consult, delete or change your list available in the “My Account” area (top right corner of the website).
How to order?
To receive your products safely and comfortably at an address of your choice, you just have to follow a few simple steps. Start by choosing the product you want to buy, select the flavor and number of units you want to receive of that product and add it to your shopping cart by clicking the “ ADD TO BASKET ” button. At this stage, you can continue your shopping, viewing other products to add to your cart, or you can complete your purchase by clicking the “ CHECKOUT ” or “VIEW CART” button.
After you have added all the products you want to order to your basket, the “ FINALIZE PURCHASE ” button will take you to a summary screen of your order. Here, you will be able to consult various information regarding your order, such as the products included in them, their total cost and the GoldPoints available to be discounted. At this stage you can also apply any discount code you have.
On this same page you must fill in all the information necessary to place your order, namely:
1. Billing data
Here you need to add your personal data, namely the billing address and/or delivery address.
2. Shipping
You will be able to choose the location where you will receive your order and the transport service that will transport your purchases, as well as the shipping costs associated with the service (if applicable).
3. Payment
In this space you can choose the option that is most convenient for you. See description of all payment methods in the section below.
Here, you will have access to all data relating to your order, from the products included in it to the total purchase price. After checking that all order details are in accordance with your request, click on the “FINALIZE ORDER” button.
You will have to wait a few seconds for the system to confirm that everything has been completed and the payment is confirmed.
After these steps, you will receive a confirmation email, where you will find data such as your order number and other relevant information. If you cannot find this confirmation email, please check your SPAM folder.
If you encounter any problems when placing an order, please contact our Customer Service.
Payment methods
MB WAY
MB WAY is an interbank solution that allows you to pay for your order quickly and conveniently via your cell phone. All you need to do is have the MB WAY application and associate your bank card with your MULTIBANCO mobile phone number.
The Mbway service is provided and processed by the company IFTHENPAY.
How to buy with MB WAY?
- Select MB WAY as your payment method and enter your mobile phone number;
- Then you have to go to the application and validate the payment in the notifications area;
- Confirm payment with MB WAY PIN or Touch ID.
Doubts? Watch the illustrative video: https://www.youtube.com/watch?v=0lR8YDZz30g
How to join?
- First you will have to associate your bank account with your cell phone. To do this you have to go to an ATM;
- After joining, download the MB WAY app and select the “Join” option;
- Then just follow the steps to activate the app.
Doubts? Watch the illustrative video: https://www.youtube.com/watch?v=RH-sqCP4W14
MULTIBANK
At the end of your order, our entity number (23151), the reference (xxx xxx xxx) and the amount to be paid will appear. The order will be shipped after we receive payment. You can make the payment at any ATM, via the Internet or any other location that accepts this type of payment. You have 72 hours (3 days) to make the payment , after this period the order will be cancelled. If the product is sold out between the order and payment period, we will refund your money.
PAY-PAL
The universal payment method for online payments. Safe and fast. At the end of the order you are redirected to the Paypal website, where, using your Paypal account, you can safely make your payment or choose the credit card payment option. Once you complete the payment process, you will automatically return to our page.
CREDIT CARD
When choosing this payment method you will be redirected to the CREDORAX secure payments website, after the last step of your order. Once you complete the payment process, you will automatically return to our page. All data placed in the browser is encrypted and is not subject to fraud.
KLARNA
Payment method that allows you to pay for your orders in 3 interest-FREE installments. To use this method, you must first subscribe to the service. For more information click HERE . Also consult the specific conditions of the product HERE.
Shipping and Deliveries
EXPEDITION
If we have any questions related to the order (delivery address, payment confirmation, products out of stock, etc.), we will contact you through our Customer Support (via phone or email). If the contact is unsuccessful, we will wait three working days for your response. The order will not be shipped until we receive a response to our message. If we do not receive any response within this period of time, we will cancel the order and refund the amount paid.
DELIVERY
Once the order has been shipped, you will receive a confirmation email and the respective invoice.
In addition to this email, you will receive an email from the transport company chosen to make the delivery with the link so you can track your order.
Orders are delivered on business days from Monday to Friday between 9am and 7pm at the address indicated. No deliveries are made on weekends or public holidays.
You can receive your order wherever you want, except at PO Boxes. The best option would be to choose an address where someone is always present between 9am and 7pm to receive you. Unfortunately, it is not possible to choose a specific delivery time, as it is conditioned by the route defined by the carrier for the day of delivery. If you are unable to be there within these hours, you can always choose DPD's Pick Me service (if the order weighs less than 10kg) and collect it at the place and time that is most convenient for you.
Providing an incorrect or incomplete delivery address or contact details may result in the order being returned to our warehouse, resulting in additional costs for you. We recommend that you always check the data entered before definitively completing the order. Remember that the address is made up of the street/avenue, house number, floor, postal code and location. Once your order has been processed, it is no longer possible to change the delivery address or billing details.
DELIVERY TIMES
Delivery times are always the responsibility of the transport companies. GoldNutrition favors partnerships with transport companies with the shortest delivery times.
In mainland Portugal, deliveries are made within 2 working days after dispatch. There are some exceptional situations that may delay delivery time, such as peak times (e.g. Black Friday, Christmas and New Year's Eve), remote destinations or periods of state of emergency.
Delivery times are indicative and, therefore, are only considered valid when there are no physical or structural impediments (example: incorrect addresses or force majeure events, such as strikes, lost connections, bad weather, etc.).
TRANSPORTERS
CONTINENTAL PORTUGAL
- DPD – Pick Me
If you choose the Pick Me service, the order will be sent to the collection point you have chosen. When the order is at the location, you will receive an SMS on the indicated mobile phone number, informing you that your order is now available for collection. You have 10 days to collect your order. After this period, the order will be returned to our warehouses. This shipping method is only available for orders weighing less than 10 kilos.
- MRW
Orders are delivered within 2 business days of dispatch from our warehouses. If no one is at the agreed location, you will be contacted to schedule a new delivery attempt.
- Anpost – For tomorrow
Orders are delivered the day after they are dispatched from our warehouses. You will receive an email informing you that your order is ready to be shipped, along with a tracking code.
If no one is at the agreed location, the order can be picked up at the nearest CTT point.
- UTILTRANS
Only available for orders weighing more than 20kg. The average delivery time is 2 business days.
VALUE OF POSTAGE
Shipping costs are automatically calculated by our system and depend on the weight of the order and the carrier's tariffs.
GoldNutrition offers you shipping costs if your order is equal to or above €30 if the address is in mainland Portugal.
For the purposes of free shipping, the calculation is made after applying campaign discounts and any discount coupons.
Returns and Exchanges
ORDERS NOT DELIVERED TO THE CUSTOMER
If this is your case, the address provided may probably be incorrect or incomplete. In this case, we ask that you contact us for customer support (email, telephone or Whatsapp) to report the problem. We will check with the shipping service the address and the reason why the order was not delivered. If the reason for the failed delivery and return of the order is the responsibility of the carrier, GoldNutrition will resend the order at no additional cost.
If the carrier does not accept responsibility, we will not be able to accept the claim, which means that a refund or reshipment will not be accepted.
If GoldNutrition or the carrier is responsible, you may request a refund or replacement. To do this, you must communicate that you have not received the product within 21 days from the day you received an email from us confirming that the item had been dispatched.
You can opt for a refund, by mb-way or credit card, if you made the payment by one of these methods, by bank transfer if you paid by MB, or through a refund coupon that can be used on a future order. The coupon will be valid for 12 months from the date of creation. After this period, there will be no refund of any kind. You will have to provide your bank details for the refund to be made.
RETURNS
If you wish to return one or more items, you may do so within 14 days of receiving the order under Decree-Law No. 143/2001, Articles 6 and 8. To be accepted, products must be intact, sealed, complete and in their original packaging, which cannot be damaged, altered or scratched. You must ensure that the returned item(s) arrives at our facilities within 28 days of delivery.
To exercise the right to return, you must contact our Customer Support by telephone or via email info@goldnutrition.ie , and specify the order number, description or reference of the product(s) you wish to return, the reason for the return and what form of refund you would like. Refunds can be made using the same method as the payment, by bank transfer if payment was made by MB, or via a refund coupon, which is valid for 12 months from the date of issue. . After this period, there will be no further refund.
If you purchased the product as part of a promotional campaign, you must return not only the product in question, but also the offer that was given to you with the purchase. Both products must comply with the previously mentioned guidelines.
It is only possible to return one pack in its entirety. If you wish to return a product that belongs to a pack, you must return all products that make up that pack. All products must comply with the aforementioned guidelines.
You must send us the item(s), together with a copy of the invoice, to the following address (warehouse):
GoldNutrition Ireland
6 Melita, Ashgrove Kill avenue
A96 VX46 Dun Laoghaire, Dublin
Ireland
The return of incomplete, damaged or scratched products, as well as products without the original packaging and/or label, or products showing signs of having been used, will not be accepted. The return of products that have an expiration date of less than one month will also not be accepted, nor will any offers or products exchanged for GoldPoints be accepted.
If we receive an item under the above conditions, you lose your right to a refund and you have up to 10 days to collect the item(s) from our facilities.
EXCHANGES
To exchange, you must return the item(s), request a refund and make a new purchase. The entire return process is duly described in the returns section.
REFUND METHODS
We will do our best to reimburse you quickly, however we maintain a maximum period of 15 days from receipt of the return in our warehouses.
If payment was made by Paypal, the refund will be credited to the respective Paypal account and will be available immediately.
If payment was made by Mbway or Credit Card, the refund will be made using these methods.
If the payment was made by Multibanco, you will be asked to provide us with the details of the account to which you want the refund amount to be transferred.
Transaction fees will be deducted from the amount to be refunded.
You can also choose to reimburse via a discount coupon, regardless of the original payment method. The coupon will be valid for 12 months from the date of creation. After this period, there will be no refund of any kind.
REFUND OF SHIPPING COSTS
If the reason for returning the order is GoldNutrition's responsibility, we will reimburse the respective shipping costs (example: products that are defective or different from the items actually ordered).
However, if, in an order for multiple products, only one has a problem, we will not refund shipping costs.
Coupons and Discounts
We have several types of coupons with different purposes. Are they:
1. Cashback coupons
2. Discount coupons for a next order
3. Coupons and promotional campaigns
1. Cashback coupons
They are an option offered by GoldNutrition in order to speed up reimbursement to the customer. They take the form of alphanumeric codes. These coupons result from the processing of incidents relating to products sent by GoldNutrition or returns made by customers and always cover the amount paid for the product in question, deducting it from the next order. The expiration date of these coupons is 12 months after creation. The use of this type of coupon does not prevent the simultaneous use of the other coupons mentioned.
2. Discount coupons for a next order
They are a product discount option offered by GoldNutrition for your next purchase. They take the form of alphanumeric codes. They result from the processing of incidents relating to products sent by GoldNutrition, returns made by customers or promotional campaigns.
They allow the customer to add a fixed discount to their next order and have no associated expiration date. It is only usable once. These coupons cannot be combined with other discounts, current campaigns or promotional kits.
3. Coupons and promotional campaigns
They allow the customer to take advantage of promotions published through GoldNutrition's direct means of communication, such as email or social networks, or through promotion by GoldNutrition partners or representatives/athletes.
They can be presented in the form of codes, which can be alphanumeric or exclusively alphabetic, or they are placed automatically by the system.
Promotions obtained through this type of coupon are immediately reflected in the shopping cart, whether it is an effective discount on the order value or the addition of gift products.
The validity and use of this type of coupons is specific to each campaign and is subject to the conditions present in the advertising media. These coupons cannot be combined with other discounts, current campaigns or promotional kits.
General conditions of use
The application of any coupon implies the insertion and validation of the code, in the text box provided for this same purpose, in the “Order Summary” step.
GoldPoints
WHAT ARE GOLDPOINTS?
GoldPoints are points you earn when purchasing from the GoldNutrition online store. Each product is assigned a certain number of points.
HOW CAN I EARN GOLDPOINTS?
To earn GoldPoints, simply log in to our page, click on the “My Account” tab and create your account. From there you can earn GoldPoints when purchasing products.
GoldPoints cannot be combined with discount coupons on the same order.
HOW DO I KNOW HOW MANY GOLDPOINTS I CAN EARN WITH EACH PRODUCT?
On each product page, you can see the number of GoldPoints associated with it. The number of points is on the left side.
HOW DO I KNOW HOW MANY GOLDPOINTS I NEED TO PURCHASE A PRODUCT?
On each product page, you can see the number of GoldPoints you need to purchase a product. The number of points is on the left side, below the price.
WHAT ARE GOLDPOINTS FOR?
GoldPoints can be exchanged for exclusive offers or accumulated in your account to be used on future orders.
HOW DO I EXCHANGE MY GOLDPOINTS FOR OFFERS?
You must place all the items you want in the Shopping Cart and proceed to the “Finalize order” phase. You will then go to the “Order Summary” page where you will have all the items sectioned. Before the total amount is reached, you have the possibility to use GoldPoints and discount the total amount.
WHAT IS THE ADVANTAGE OF ACCUMULATING GOLDPOINTS?
You can accumulate GoldPoints until you obtain the necessary number of points to exchange for the offer you want or for a discount on a purchase.
WHAT IS THE VALUE OF A GOLDPOINT?
Each GoldPoint is worth €0.01. In other words, with 100 GoldPoints you can get a €1 discount on an order.
WHERE CAN I CHECK MY GOLDPOINTS?
You can check your GoldPoints through your account. To do this, simply log in to our page, click on the “My Account” tab and select the “My GoldPoints” option. On this page, you can check how many GoldPoints you have already earned, how many GoldPoints you have already used and your current GoldPoints balance.
THE GOLDPOINTS THAT I EARNED IN A CERTAIN ORDER ARE NOT IN THE HISTORY. WHAT HAPPENED?
This situation can happen for one of the following reasons:
The order was cancelled: the GoldPoints used and accumulated in that order were canceled and, therefore, no longer appear in the GoldPoints history.
The order was returned: the GoldPoints used and accumulated in that order were canceled after the return, no longer appearing in the GoldPoints history.
CAN I EXCHANGE OR RETURN PRODUCTS EXCHANGED BY GOLDPOINTS?
GoldNutrition does not accept exchanges or returns of products exchanged for GoldPoints.
WHEN ARE THE GOLDPOINTS FOR THE PURCHASE I MADE?
Points are automatically available after paying for an order.
DO ALL PRODUCTS HAVE ASSOCIATED GOLDPOINTS?
Campaign products and promotional product kits do not have associated GOLDPOINTS. In the same way that it is not possible to apply GOLDPOINTS to promotional kits.
ARE THERE LIMITATIONS ON THE USE OF GOLDPOINTS?
Yes there is. The maximum discount that can be applied to an order using GoldPoints is 60% of the total order value.
GoldPoints cannot be combined with discount codes, that is, if the customer uses a discount code, they will not be able to deduct GoldPoints on the same order. If you apply GoldPoints to products that are on sale, the GoldPoints will be applied but the campaign discount will be removed.
Comments
PARTICIPATION RULES
- For each approved and published comment you will receive 100 GoldPoints, which can then be deducted from the value of your orders
- You must be a registered customer on our page and you must make the comment from your account.
- You can only comment on products that you have already tried.
- You can only write one review for each product you purchased.
- The rating given to the product, like the title, must be consistent with the content of the comment.
- Please use a civil and respectful type of language to share your opinion.
- Your comment will be analyzed and, if accepted, it will be posted on our page.
- We reserve the right not to publish any comments that do not comply with our company policy.
- Mention of a name, brand or supplier other than that of the product in question is not permitted.