Terms and conditions

LEGAL ENTITY & COMPANY INFORMATION

Endurance Lab Store is operated by Briteshopper Limited,
VAT IE 3744989NH, registered office at 6 Melita, Ashgrove Kill Avenue, Dun Laoghaire, Ireland.
Trademark: Endurance Lab
Contact: info@endurancelab.ie

ACCOUNT REGISTRATION

Registering with Endurance Lab Store enables easy, secure order processing and high-quality customer service.
With an account you can:
  • Track your orders
  • Access exclusive deals, promotions, and LabPoints
  • Update or delete your personal data anytime under “My Account”
All personal data is handled in accordance with GDPR regulations. See our Privacy Policy for full details.

FAVORITES/LISTS

The Favorites List (heart icon) lets you save products for future reference or purchase.
  • Log in to your account to save products.
  • Receive email notifications when your favorites are back in stock.
  • Manage your lists anytime under “My Account”.

HOW TO ORDER

  1. Select your product(s), choose options (e.g., flavour, size), and click Add to Cart.
  2. When ready, View Cart or proceed to Checkout.
  3. Enter your billing, shipping, and contact information.
  4. Choose shipping and payment methods.
  5. Review your order summary (total cost, LabPoints, and/or discount code options).
  6. Confirm and finalize your order.
  7. You will receive a confirmation email with your order details. (Check your spam if not found.)
Need help? Contact our Customer Service anytime during checkout.

PAYMENT METHODS

We accept:
  • MB Way
  • Multibanco
  • PayPal
  • Credit Card (via secure payment gateway)
  • Klarna (Pay in 3 interest-free installments)
Payments are processed securely according to EU eCommerce guidelines and PSD2 standards.

SHIPPING & DELIVERY

Orders are shipped within 2 business days of payment confirmation (excluding weekends/holidays).
Once shipped:
  • You receive a confirmation email and tracking info.
  • Delivery is Mon–Fri, 9am–7pm (no specific time slots or delivery to PO boxes).
Carriers:
  • DPD (Pick Me), MRW, AnPost, Utiltrans (depending on destination and weight)
Delivery times: Typically within 2 working days in mainland Ireland. Delays may occur in exceptional circumstances.
Providing complete and accurate delivery info is essential to ensure prompt delivery. Incorrect addresses may result in additional costs.
Shipping Cost: Calculated at checkout based on weight and destination. Free standard shipping on orders over €30 (Ireland only, after discounts).

RETURNS & EXCHANGES

Returns

You may return items within 14 days of receipt (EU law). Items must be unopened, unused, and in original packaging.
To request a return:
  • Contact Customer Support (info@endurancelab.ie) with your order number and reason for return.
  • Ship the items back to the address provided with a copy of the invoice.
Returns are not accepted for products bought with LabPoints or those with less than one month to expiration.

Refunds

Refunds are processed within 15 days of return receipt. Payment will be refunded via the original method unless otherwise agreed.
Shipping costs are refunded only if the return is due to our error or a defective product.

Exchanges

To exchange an item, initiate a return and place a new order.

COUPONS, DISCOUNTS & PROMOTIONS

  • Only one discount code/coupon may be applied per order.
  • Cashback and discount coupons may be offered for resolved incidents or future incentives.
  • Some products and promotional bundles may be excluded from discount codes.
  • See specific campaign terms for promo code validity and usage.

LABPOINTS LOYALTY PROGRAM

What are LabPoints?
LabPoints are rewards you earn every time you shop. Use them to save on future orders!
How to earn:
  • Create an account: +100 LabPoints
  • Purchase products: Earn LabPoints per product
  • Leave a verified review: +100 LabPoints (one per product, must be purchased and tried)
How to use:
  • Apply available LabPoints at checkout for up to 60% off an order.
  • 100 LabPoints = €1 discount
  • Can’t be used together with discount codes or on promotional bundles.
Where to check your balance:
Log in, visit “My Account” > “LabPoints”
Other rules:
  • LabPoints are credited after payment confirmation.
  • LabPoints do not accumulate on discounted/campaign products or bundles.
  • Products redeemed for LabPoints are non-returnable and non-exchangeable.

COMMENTS & REVIEWS

  • Earn 100 LabPoints for each approved product review (must be logged in and have purchased the product).
  • Only one review per product per customer.
  • Reviews must be respectful, relevant, and comply with policy (off-topic or inappropriate content will be removed).

CUSTOMER SERVICE

For help with orders, returns, payments, your data, or anything else, contact us at info@endurancelab.ie or through the contact form in your account.

NEWSLETTER

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This policy is effective as of 13/08/2025. All sales and services are governed by the current version available at checkout.

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